What is Communication?
The process of communication involves a two-way exchange, even when it has been initiated by one person with the intention of delivering information. It begins with the sender who is motivated to communicate for a specific reason, whether they want to present information, ask a question, seek knowledge, or have any other type of need. When someone is the recipient of this message they begin interacting with it, processing it, and responding to it in some manner. When the sender and receiver are interacting together because of this communication it facilitates an exchange of ideas, information, knowledge, beliefs, or opinions.
The sender chooses a method of communication and their internal processing influences how the message is formed and delivered. The receiver reacts to the message according to their own internal filters, which can include biases, prejudices, beliefs, opinions, and prior experiences. Communication has effectively occurred when the message has been delivered and received. This does not mean that the message was received and interpreted in the way that the sender intended. Communication becomes interactive because of the interactions that occur between the sender and receiver, which provides a means of interpreting the message.